Frequently Asked Questions

Q: HOW VIGOR INSOLES CAN BE USED?
A: VIGOR insoles have to be put into the shoes instead of the usual insoles, equipped by shoes manufacturers.

Q: CAN I WASH THE INSOLES?
A: Yes, they are washable in the washing machine at the temperature of 30°, but they cannot dry under the sun. After washing you may tuch a light stiffening of the leather covering, becouse the leather utilized is not treated by chemicals and the effect disappears immediately.

Q: WHAT DOES THE CAPTION “ADVICED WITH” MEAN?
A: Our insoles are made for adapting to all types of footwears. For a better confort we studied some particular shapes , such as the one for the mocassin. For its own conformation, the mocassin needs a more containable insole, comparing with a normal one.
That's why in every the product data sheet we insert the type of shoes we advise. Nevertheless a case in which the insole doesn't follow the internal shoe profile perfectly may occur.
For solving this problem it's necessary a action of adjustments as described in the following paragraph.

Q: HOW CAN I ADAPT VIGOR INSOLES TO MY SHOES?
A: For a correct use of the insoles we advise you that it's necessary to trim them for fitting them exactly into the shoe, without creating bulges or curlings. The best way to obtain a perfect adhesion between VIGOR insole and the shoe is to use the previous insole as a silhouette, on which you put the new VIGOR insole, paying attention that the two heels areas match perfectly.
After that it will be sufficient to cut the excess parts on the tip and on both sides.

Q: HOW CAN I KNOW THE STATUS OF MY ORDER?
A: Click the “CLIENTS AREA”reached through “MY PROFILE”section. Then clicking “ORDERS”, you can visualize all the orders you made and each order's situation.

Q: WHERE CAN I FIND THE SUMMARY OF MY ORDER AND PRINT THE INVOICE AND THE RECEIPT?
A: Following the previous indications , once you come to the page of the Orders, choose the recapitulation of orders. Then, selecting “Click to open the window with printable invoice”, a printable document valid as fiscal invoice will appear.